Add password to survey banner
Issue
On Tue, Nov 15, 2022 at 11:25 AM Brad Baxter <baxter.brad@gmail.com> wrote:
Sorry for the long email, but I wanted to catch you up:
Forwarded Conversation
Subject: Adding a password to the GALILEO survey
------------------------
From: Joy Woodson <joy.woodson@usg.edu>
Date: Mon, Nov 14, 2022 at 2:05 PM
To: Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Hi all,
I am adding a password to the survey this week.
Lucy has gotten all my emails on what's going on with the survey, but I just decided to go ahead and do this.
If the survey keeps going the way it is going, I will have 10,000 responses to get through, most of which will be spam.
The long and short of it is that the Zoho Captcha is easily passed by spammers. And our Zoho administrator at USG said we shot ourselves in the foot by offering a gift card.
Brad: Are you available this week to add different wording and the password at the notice you have up? It's only accessible once people log in, correct? Can we do this on Wednesday night? This is when the survey would have been closed had we not added extra time to it.
Joy L. Woodson
Assistant Director, Marketing Communications
GALILEO
706-583-2374
www.galileo.usg.edu
Stay connected!
Twitter | Facebook | Newsletter
----------
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Date: Mon, Nov 14, 2022 at 2:18 PM
To: Joy Woodson <joy.woodson@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Well, we’ve offered a gift card for the last several years, and this is the only year we’ve had a major problem, so I’d say it’s more the software that’s an issue…
I get that 10,000 is too many to parse through. But I also don’t think putting a password on after the fact will work.
How are you thinking we would publicize the password? Unless we can literally just post the password publicly, I don’t think that’s going to work. Perhaps we should go with the other idea, and only have the survey link show up if you’re already logged in? But then we’ve also handed out the direct link to the survey as well, so it’s too late for that.
I don’t know what the solution is, but I don’t think we can expect libraries to share out a secure password to the survey in a reliable manner.
----------
From: Joy Woodson <joy.woodson@usg.edu>
Date: Mon, Nov 14, 2022 at 2:28 PM
To: Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
I know. I agree with everything you said, Lucy, and that was pretty much what I told Jess.
I wrote a long email to him about how a password isn't good for us, and how this platform is worst for us than the other one, and he told me the old one cost too much...
But I'm just afraid at this rate, it could be such a mess by Nov. 30.
And I thought MAYBE if I put a note on survey password page that says what happened, and where people can get the password, then they will log in and get it if they want to. It would be visible in the header on GALILEO.
I don't expect that people will do that, but I know the spam bots won't.
The librarians would not have any work to do, unless they want to give out the password themselves.
The other alternative is for me to just keep doing what I'm doing and eliminate survey respondents. And then we rethink everything before next year's.
Joy
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Sent: Monday, November 14, 2022 2:18 PM
To: Joy Woodson <joy.woodson@usg.edu>; Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Subject: RE: Adding a password to the GALILEO survey
----------
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Date: Mon, Nov 14, 2022 at 2:28 PM
To: Joy Woodson <joy.woodson@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Maybe I’m not understanding what you’re suggesting, Joy. Are you thinking that we would leave the existing survey up, but add a note saying there’s now a required password, and that if they login to GALILEO they can get that password…?
That would work logistically, though I would guess not many people would actually bother to DO it.
From: Lucy Harrison
Sent: Monday, November 14, 2022 2:18 PM
----------
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Date: Mon, Nov 14, 2022 at 2:30 PM
To: Joy Woodson <joy.woodson@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Sorry – hit send on this right before your other email came through.
Ugh, what a mess. Yeah, I guess closing it down for OPEN access at this point, but leaving it up for folks who bother to login and get the password would work. I’m pretty sure we’d only get a trickle of responses from this point forward, but at least they’d all be legit responses.
----------
From: Joy Woodson <joy.woodson@usg.edu>
Date: Mon, Nov 14, 2022 at 2:30 PM
To: Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Cc: Russell Palmer <Russell.Palmer@usg.edu>
Yes, that is exactly what I am suggesting.
I know most people won't do it, and people will be upset with us. Those who would be the most upset have already taken the survey, most likely.
They aren't the type to wait.
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Sent: Monday, November 14, 2022 2:28 PM
----------
From: Russell Palmer <Russell.Palmer@usg.edu>
Date: Mon, Nov 14, 2022 at 2:39 PM
To: Lucy Harrison <Lucy.Harrison@usg.edu>, Joy Woodson <joy.woodson@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
I think that is the best strategy—just leaving it open to users that login either via password or SSO and taking it off the public site.
You have want to make some sort of announcement about that as our public library partners have done a great job of sharing info about the survey on social media, etc.
Sorry for this—its sort of a nightmare! I agree that siting down and really analyzing future distribution methods and platforms seems to be in order after this!
Thanks Joy—as I mentioned previously, if there is any division of labor we can do from the GSS side to help you vet legit responses, let us know—we can probably take on a bit of that work.
Ugh,
Russell
----------
From: Joy Woodson <joy.woodson@usg.edu>
Date: Mon, Nov 14, 2022 at 2:56 PM
To: Russell Palmer <Russell.Palmer@usg.edu>, Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
For the note on the website alert, how about this:
Want a chance to win an Amazon gift card? Take our Survey! (Enter password: GuyBluford83 to begin.)
From: Russell Palmer <Russell.Palmer@usg.edu>
Sent: Monday, November 14, 2022 2:39 PM
To: Lucy Harrison <Lucy.Harrison@usg.edu>; Joy Woodson <joy.woodson@usg.edu>; Brad Baxter <baxter.brad@uga.edu>
----------
From: Russell Palmer <Russell.Palmer@usg.edu>
Date: Mon, Nov 14, 2022 at 3:15 PM
To: Joy Woodson <joy.woodson@usg.edu>, Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
Hi Joy,
I misunderstood—I thought you meant just have users only be able to complete the survey if they logged in with GALILEO, my bad!
I think this works, too, the idea being that they can’t spam the survey if they have to take the time to fetch/enter the password? Not sure if that slows down all hacking applications, but I’m not very knowledgeable about such things!
Thanks, I think this wording sounds fine if that’s the change you wish to make.
Best,
Russell
----------
From: Joy Woodson <joy.woodson@usg.edu>
Date: Mon, Nov 14, 2022 at 3:34 PM
To: Russell Palmer <Russell.Palmer@usg.edu>
Cc: Lucy Harrison <Lucy.Harrison@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
There’s no way to only have the survey behind GALILEO now, it all over the place.
Sent from my iPhone
On Nov 14, 2022, at 3:15 PM, Russell Palmer <Russell.Palmer@usg.edu> wrote:
image001.png
Joy L. Woodson
Assistant Director, Marketing Communications
GALILEO
706-583-2374
www.galileo.usg.edu
Stay connected!
Twitter | Facebook | Newsletter
----------
From: Lucy Harrison <Lucy.Harrison@usg.edu>
Date: Mon, Nov 14, 2022 at 3:44 PM
To: Joy Woodson <joy.woodson@usg.edu>, Russell Palmer <Russell.Palmer@usg.edu>
Cc: Brad Baxter <baxter.brad@uga.edu>
But we are talking about putting the PASSWORD to the survey behind the GALILEO login, Russell.
----------
From: Brad Baxter <baxter.brad@gmail.com>
Date: Tue, Nov 15, 2022 at 11:21 AM
To: Lucy Harrison <Lucy.Harrison@usg.edu>
Cc: Joy Woodson <joy.woodson@usg.edu>, Russell Palmer <Russell.Palmer@usg.edu>, Brad Baxter <baxter.brad@uga.edu>
So if I understand, it would be something like below. It would mean that the banner would not show until after login:
image.png
Edited by Brad Baxter