Westlaw Campus Research Express Link for Mercer University Express Link trying to authenticate as Mercer Law or Mercer Medical
When I use the the Westlaw Campus Research Express Link for Mercer University Libraries (mer1):
https://www.galileo.usg.edu/express?link=crwl&inst=mer1
About 50% of the time, I am able to access without any issues. The other half of the time I receive this error:
When I look at the URL in the address bar, I see the following:
https://1-next-westlaw-com.eu1.proxy.openathens.net/TransparentAuthAccessDenied?sp=000636683-2100&signin=%2FSearch%2FHome.html%3Frs%3DIWLN1.0%26vr%3D3.0%26forcecdn%3Dfalse%26bhskip%3D1%26transitionType%3DDefault%26contextData%3D(sc.Default)%26altSp%3D000636683-2100
You will notice the account "000636683-2100" is referenced in the URL. This is the account associated with Mercer Law School. Other times when I receive the error message, it refers to the account "000533628-2100" which is associated with Mercer Medical School.
When I test the direct Athenized URL to Westlaw for Mercer University Libraries, I do not run into this issue. I've tested using fresh Incognito browsers about 20 times without any issues. I also contacted Westlaw and all appears to be setup properly in their account.
The Athenized URL is:
It appears that even though I am authenticated as Mercer University Libraries, GALILEO is using the allocation for one of the other Mercer sites.