NGE General Comments form not passing correct form fields to ServiceNow

The NGE Suggestions and Comments form is not passing the correct fields to the email that is sent to ServiceNow. In the past, the comment was submitted as "Suggestion:"; however, now it is sending "Title of Article:" and "Description:" which are not fields of this form, so they are blank.

https://www.georgiaencyclopedia.org/contact/suggestions-and-comments

Current email to SN for Suggestions and Comments form:

Contact: Bingo Bailey <bingobailey@gmail.com>
NGE Comment: Type: General Comment/Suggestion
Title of Article: 
Description: 
Ticket Type: NGE
Comment ID: NGE:GO20200724114451
Date: 2020-07-24 11:44:51 -0400
First Name: Bingo Bailey
Email Address: bingobailey@gmail.com
Phone: 
Address: 
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36
Item Type: 
Configuration Item: GALILEO New Georgia Encyclopedia
Category: Information Resources
Subcategory: Reference or Search
Assignment Group: ITS Library Services

Previous email to Sn for Suggestions and Comments form:

Contact: Yahir Rodriguez <yahir.rdz62@gmail.com>

NGE Comment: Type: General Comment/Suggestion
Suggestion: Hello, I think that the picture on the right side of the website shall be either taken down or removed since I have seemed to notice it has a symbol representing Nazi'z which is called an Iron Cross on the neck, and a few people may find this symbol offensive. I would kindly request that this could be changed or removed as I feel that people of color would find this offensive.

Ticket Type: NGE
Comment ID: NGE:G020200717013710

Date: Fri Jul 17 01:37:10 2020
First Name: Yahir
Last Name: Rodriguez
Email Address: yahir.rdz62@gmail.com
Phone: