Make service-now email address for contact forms different based on rails environment
This issue is a request to make the service-now email address depend on the rails environment: production, staging, or dev.
After we go into production, I think there's still value in having a contact form that sends email to usgtst@service-now.com (the service-now test site).
I suggest that https://gs-dev.galileo.usg.edu/contact could be one location for this, but it's only available on campus.
So the other possible location is https://gs-staging.galileo.usg.edu/contact, which is available off campus, e.g., for USG staff to send test comments, but I have a question about that (see below).
| site | environment | email address | after go-live |
|---|---|---|---|
| https://www.galileo.usg.edu/contact | live production | usg@service-now.com | usg@service-now.com |
| https://new.galileo.usg.edu/contact | soon production | usgtst@service-now.com | usg@service-now.com |
| https://gs-staging.galileo.usg.edu/contact | staging | usgtst@service-now.com | usgtst@service-now.com* |
| https://gs-dev.galileo.usg.edu/contact | dev | usgtst@service-now.com | usgtst@service-now.com |
Questions:
- Could https://new.galileo.usg.edu/contact point to usg@service-now.com NOW--before go-live?
- It would be one fewer things to change later
- * After go-live, should https://gs-staging.galileo.usg.edu/contact point to usg@service-now.com or usgtst@service-now.com?
- I assume we'll ask people to look at gs-staging to evaluate changes ongoing
- If they then send us comments via the gs-staging contact form, we'll have to look at usgtst for those comments.
- That could be a good thing (i.e., they aren't production-level service-now tickets)