Update Comment ID format for Contact Form Email to ServiceNow
Would it be possible to format the timestamp used for "Comment ID" in the new GALILEO Contact Form email sent to ServiceNow to be the same as what is used now? I use this "Comment ID" to easily find a tickets in ServiceNow based on an email. The new format is less exact and often results in multiple results when searched in ServiceNow:
Current Comment ID:
Comment ID: GAL:G020200610013658
New Comment ID:
Comment ID: GALILEO:2020-06-12T11:38:02-04:00
Edited by Mike White